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Improving services

The task for the recreation manager is to ensure that their organisation develops in line with the needs of their stakeholders. Organisations are constantly faced with the need to change as the needs and expectations of the customers change.

 
Strategies to improve services include:
  • Provision of training and education programs to increase the skills of organisation volunteers and professionals.
  • Make your programs and events more accessible. For example organise events where they are more accessible by public transport.
  • Developing policies, procedures and standards for the maintenance of facilities and equipment.
  • Create learning resources that enable people to more easily participate in your organisation's programs and events.
  • Increasing the range of products and services and increasing the value to the participant.
  • Restructuring the pricing of sport and recreation programs to provide a higher level of service delivery in line with participant expectations.
  • Employment of professionals to administer programs and events