Useful Information
In the context of a sport or recreation organisation, the preparation of an operational plan will require consideration of the services, events, programs and activities that are provided for participants, members, customers and other stakeholders. It is necessary to be fully acquainted with these services before undertaking operational planning. For example, it is important to consider how any changes to these services may impact on the customer's satisfaction.
Therefore one of the most important steps in preparing and Operational Plan is to research, review and have available all the documentation that provides information about what the organisation presently does. This documentation may include:
- Event calendars
- Event management plans
- Brochures of programs and services provided to customers
- Existing job descriptions
- Guidelines for facility management
- Sport rules
- Policies regarding the provision of services
- The existing budget
as well as the existing operational plan.