Grievance Procedures
A grievance is basically a complaint.
In a workplace a grievance generally occurs as a result of treatment which is perceived to be unfair or harsh at the hands of a work colleague. Typical situations which might result in a grievance include:
- Being passed over for promotion
- Being given unpopular tasks more often than other workers (picked on)
- Sexual harrassment
- Favouritism in the sharing of overtime work hours
Employers need to implement measures to allow any such problems to be resolved effectively and fairly. One such measure is to implement 'grievance procedures', the purpose of which is to make it easier for employees to come forward if they feel they are a victim of unfair treatment.
If employees have difficulty dealing with significant workplace issues then the likelyn result is a reduction in workplace morale, increased staff turnover or even the risk of the employee taking legal action.
Grievance procedures will commoly contain:
| 1 | A recommendation that the first action the agrieved party take is to attempt to resolve the problem by talking directly with the person causing perceived to be perpetrating unfair or harsh treatment. |
| 2 | If any such attempt to find a resolution is unsuccessful, the method by which to bring the matter to the attention of appropriate authorities. |
| 3 | The amount of time which the complainant has to commence the grievance. |
| 4 | The process by which the grievance will be investigated, including the length of time within which matter must be actioned. |
| 5 | The confidentiality that must be observed |
| 6 | Guidance on mediation strategies |
| 7 | The process for appointing persons to arbitrate on the matter |
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