Event Operations Manual
Software for Club Treasurers

Crowd management

Preparing for disasters

Whenever large numbers of people come together to watch an event, there is potential for major disasters. No-one ever suspects that day watching a sport event is is a major risk to life and health but history proves otherwise.

Sport administrators are required to conduct risk auditing for all types of events, large and small. Any failure to do this can result in an law suits for negligence. One important aspect of risk auditing is to examine all possible risks associated with spectators. Risks associated with spectators can arise as a result of the behaviour of spectators and in particular when spectators begin to take on a crowd mentality.

Risk associated with physical arrangements, dimensions and layout of the venue must also be examined. Sport administrators really need to know Murphy's Law (anything that can go wrong, will go wrong). (see more about risks associated with events)

Crowd Control

There is a necessity to make a careful estimation of the number of staff

Having sufficient staff to manage an emergency is a "Duty of Care"

It would be therefore prudent to consult appropriate emergency authorities (police, fire service, etc) in this matter.

Training in Crowd Control

In Australia many states have legislation that requires a person to be licensed before they can act as a crowd controller. You should check for legislation in your own state.

In order to be licensed, a person will usually undergo an accredited course that provides the participant with knowledge of the functions and roles of a crowd controller. Such a course might include:

In addition to this training, event managers and venue managers should provide additional training to familiarise their crowd control staff with specific aspects of the facility or venue. For example, it will be necessary to know the:

It will also be necessary to provide training in the venue's or hosting organisation's policies and procedures for event management and control. These policies and procedures should include conducting drills and tests to ensure staff have the knowledge required.

The event goer's Bill of Rights

(Adapted from Crowd Management Strategies at www.crowdsafe.com)

The spectator's plan for injury

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